2. Turn the lace wig inside out.
3. Apply a thin, even layer of mousse directly to the lace. Repeat application as needed for desired coverage.
4. Allow the wig to air dry completely before installation.
Delivery Information
Orders are processed within 24–48 hours (excluding weekends and public holidays).
UK Delivery: 3–5 working days.
International Delivery: 2–11 working days.
All orders are shipped via Royal Mail with tracking.
Returns & Refunds
Due to hygiene reasons, we do not accept returns or exchanges unless an item arrives faulty, damaged, or incorrect.
If there is an issue with your order, please contact us within 48 hours of delivery at mailto:admin@heathauspro.com, including your order number and photo/video evidence. Once reviewed, we will arrange a replacement, refund, or store credit where applicable.
ORDERS & SHIPPING
Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible. Once an order has been processed or dispatched, we may be unable to make amendments or cancellations.
I entered the wrong shipping address — what should I do?
Please contact us immediately if you’ve entered an incorrect shipping address. We will do our best to amend it before dispatch. Unfortunately, we cannot guarantee changes once an order has been processed.
Do international orders include customs fees?
International orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are the responsibility of the customer and are not included in shipping costs.
RETURNS, REFUNDS & EXCHANGES
Can I return my order?
Due to hygiene reasons and the nature of our products, we do not accept returns unless an item arrives faulty, damaged, or incorrect.
Do you offer refunds?
Refunds are only considered for items that arrive faulty, damaged, or incorrect. Once reviewed and approved, we will assess the circumstances and determine whether a replacement, refund, or store credit is appropriate.
Do you accept exchanges?
We do not offer exchanges unless an item arrives faulty, damaged, or incorrect.
What should I do if my order arrives damaged?
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery by emailing admin@heathauspro.com.
Please include:
- Your full name
- Order number
- Contact details
- A brief description of the issue
- Photo and/or video evidence showing how your order arrived
SHADE MATCHING
How do I find my perfect HeatHaus Lace Tint shade?
Not sure which shade is right for you? We’ve made it easy.
Take our HeatHaus Shade Match Quiz to find your perfect match in minutes. Our quiz is designed to help you choose the best lace tint based on your skin tone, lace type, and desired finish.
Still unsure? Feel free to contact our team for additional support.
Can I use HeatHaus Lace Tint on all skin tones?
Absolutely. HeatHaus Lace Tint has been created to complement a wide range of skin tones for a flawless, natural-looking melt. If unsure please visit our shade match page.
PRODUCT USAGE
Will HeatHaus Lace Tint work on all lace?
Yes — HeatHaus Lace Tint is designed to work on most lace types, including HD, transparent, and standard lace. Results may vary depending on the lace colour and density, so we recommend choosing your shade carefully for the most seamless blend.
How long does HeatHaus Lace Tint last?
Longevity may vary depending on wear, maintenance, and application. For best results, apply as directed and allow the product to dry fully before styling.
Is HeatHaus Lace Tint beginner-friendly?
Yes! HeatHaus Lace Tint is suitable for both beginners and professionals. For the best results, visit our Blog Page for step-by-step tutorials and pro tips from The Lace Bandit and other hair professionals.
How do I use HeatHaus Lace Tint?
For detailed instructions on achieving the most flawless blend with your HeatHaus Lace Tint, please visit our Heated Pro Tips Page for a full step-by-step guide and pro tips from The Lace Bandit.
STILL NEED HELP?
